What counts as a question?
One row of a questionnaire that Mattercite drafts an answer for. Re-running a question after you update a document counts again. Editing, approving, exporting, and chat do not count.
What happens if we go over our questions?
On a paid plan, nothing stops. Questions beyond the plan are billed at $0.50 each at the end of the month. Pages and seats are hard limits; upgrade to raise them.
Why limit seats at all?
Seats are not how we charge; the cap exists so a workspace stays a working group rather than a company directory. Ten to fifty seats covers every team we have seen answer questionnaires. If you need more, write to us.
Can we switch plans or cancel?
Yes, from Configuration in the app. Upgrades apply immediately and are prorated. Cancelling stops the next renewal; your workspace and exports stay available.
Do you offer annual billing?
Yes. Yearly billing is two months free: Starter $1,490, Team $4,490, Business $14,400. Business is billed yearly only.
How do you handle payment?
Cards and ACH through Stripe. We never see or store card numbers. Invoices and receipts are available from the billing portal in the app.